What is the cancellation policy? +
You can cancel anytime from your account settings. Your Premium features stay active through the end of the period you've already paid for, and you're never charged again after cancelling. Cancelling never deletes your tasks — your data stays put and your account drops back to the free tier.
Can I get a refund? +
If you purchased directly and aren't happy, email us within 30 days and we'll make it right. Subscriptions bought through the Apple App Store or Google Play are subject to their refund policies — reach out and we'll point you in the right direction.
What devices do you support? +
Principal Task runs on the web, iOS, and Android. Everything syncs across all of them, so your tasks, folders, contexts, and Task Velocity are the same wherever you open the app.
Does it work offline? +
Principal Task is a connected app — it syncs in real time across web, iOS, and Android, so it needs an internet connection to use. Offline access isn't a feature today; the moment you're back online, you're right where you left off.
Can I import my data? +
Yes — you can import directly from Toodledo, so moving over is painless. Coming from somewhere else? Contact support and we'll help you find the best way to bring your tasks in.
Can I delete my data? +
Absolutely. You're in control of your data and can delete individual tasks, whole folders, or your entire account at any time. Deleting your account permanently removes your data from our systems.
What is Auth0? +
Auth0 is the trusted identity provider we use to keep your login secure. It handles authentication so we never store your password ourselves, and it lets you sign in safely — including with social logins — without us having to reinvent security.
What if I'm having trouble or have an idea? +
We'd love to hear it. Reach us at support@principaltask.com or through the Contact page. Principal Task is built and improved based on what real users tell us — bug reports and feature ideas shape the roadmap.